Privacy Policy

Effective Date: January 7, 2025 | Version 1.0

1. Introduction

Welcome to Felixiya. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

Account Information (name, email address, password)
Profile Data (preferences, interests, zodiac sign)
Communications (messages, feedback, support requests)
Payment Information (processed securely through Stripe)

2.2 Information Collected Automatically

Usage Data (pages visited, features used, time spent)
Device Information (browser type, operating system, device type)
Log Data (IP address, access times, referring URLs)
Cookies (session cookies, preference cookies, analytics cookies)

2.3 Third-Party Information

Social Media (if you connect social accounts)
Analytics (aggregated usage data from analytics providers)

3. How We Use Your Information

Provide, maintain, and improve our services
Personalize your experience and content recommendations
Process transactions and send related information
Send administrative information, updates, and security alerts
Respond to your comments, questions, and support requests
Monitor and analyze usage trends and preferences
Detect, prevent, and address technical issues and fraud
Comply with legal obligations

4.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.2 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform:

Payment processors (Stripe) for transaction processing
Email providers (Resend) for transactional and marketing emails
Cloud storage (Cloudflare) for hosting and data storage
Analytics providers for usage analysis and service improvement

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication requirements
Secure development practices and code reviews

6. Your Rights and Choices

Access and Update

You can access and update your personal information through your account settings at any time.

Delete Account

You can request deletion of your account and associated data by contacting us at privacy@felixiya.com.

Communication Preferences

You can opt out of promotional communications by following the unsubscribe instructions in any marketing email.

Cookies

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect functionality.

Data Portability

You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

9. Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information.

10. California Privacy Rights

If you are a California resident, you have the following rights under the CCPA:

Right to know what personal information is collected
Right to know whether your personal information is sold or disclosed
Right to say no to the sale of personal information
Right to request deletion of your personal information
Right to equal service and price, even if you exercise your privacy rights

11. European Privacy Rights

If you are located in the European Economic Area, you have the following rights under GDPR:

Right of access to your personal data
Right to rectification of inaccurate data
Right to erasure (right to be forgotten)
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time

12. Push Notifications

We may send you push notifications regarding your account or features of the Service. You can opt out of push notifications through your device settings.

13. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, please contact us:

Privacy Officer, Felixiya
Email: privacy@felixiya.com

16. Specific Service Practices

Spirit Guide Messages

AI-generated spirit guide messages are created using anonymized interaction data. We do not store the content of individual spirit guide sessions beyond what is necessary to provide the service. You can delete your message history at any time.

Community Features

Any information you share in community features (comments, reviews) may be visible to other users. Please exercise caution when sharing personal information in public areas of the Service.

Analytics

We use analytics to understand how our services are used and to improve user experience. Analytics data is aggregated and does not identify individual users. You can opt out of analytics tracking through your account settings.